Alarm over NBN -will it work?


If you currently have a back to base medical or alarm system installed in your home or business and you are planning to switch to the NBN, please consider the following:

In the course of the NBN roll-out your copper phone intake (also known as PSTN line or simply land line) will be decommissioned sometimes in the near future. (please see information published by NBN Co. below.)


Citing NBN Co.:  “Helping people understand what’s happening”

NBN Co is creating an extensive information campaign that aims to ensure people who live in areas where the NBN construction has been completed and declared ‘ready for service’ are informed and aware that their copper phone line, and certain services such as Telstra cable internet and Optus cable internet and phone services are going to be switched off – and when.

We are working with government, local community groups and phone and internet providers to ensure everyone is aware of the need to switch over if they want to keep a land line phone and/or internet service.

Click here and read on for more info from NBN Co. about the roll-out


This PSTN phone line is an essential requirement for all medical or alarm systems of the older type using an analogue dialler to connect to the control room or alarm monitoring center (ARC).

You can keep your PSTN line, for a limited time, but you have to pay for it even if it it just for the alarm system

and you not intent to make any phone calls.


The NBN Co NTD device which is going to be in installed at your premises is capable to provide the following services:

  • High speed internet access,
  • Voice over IP telephony also called VOIP,
  • analogue PSTN line emulation to ensure function of analogue type phones and fax machines, alarm systems, medical dialler and EFPOS.  (this technology is still under test and trial, and is not guaranteed to work, this makes it hard for us (Vidguard to recommed it at this stage)


As all these services are software and hardware enabled they have to be activated before and during the installation of the NBN device by your phone and internet service provider.


In the following it is referred to the analogue PSTN line emulation. (on the UNI-V port)

It is the customer’s duty to ask the phone or internet service provider like: Telstra, Westnet, Optus, iiNet, etc.

if they can offer an analogue phone service through the NBN devices “UNI-V” port.


It is important that you ask for an analogue phone service through the NBN’s “UNI-V” port in the respective

NBN application form!

If the service is available and you have an alarm system which was connected to the PSTN phone line, you also have to specify that you will need:



  • analogue phone service Traffic Class 1 (TC1) on UNI-V port,
  • and this analogue phone service shall use the G.711 sound CODEC on the UNI-V port


If the service provider arranges the above services, your medical or alarm system should be able to work on the NBN Co devices’ UNI-V port without problems. Anyhow there are no long term reliability test results available as yet and some old alarm systems may not work properly.


If the above criteria cannot be met, the alarm system will not work as a monitored system!


This extra service will incur extra costs in the form of extra monthly fees, please check with your service provider

about ongoing monthly fees.

Further, the NBN Co device has a battery backup which lasts about 4 hours (max.) depending how busy the device is. This is not very long compared to the backup time for standard alarm systems.


Alarm systems work for about 10 hours of power fail but may work as long as 24 hours.


It is now the customer’s duty to increase the operating time of your new NBN Co device if required.

This may incur extra costs; you will need at least a 700VA UPS. (Uninterrupted Power Supply)

(Vidguard can supply such a device, please ask Vidguard for a quote, there is no technician needed to install a UPS)

A

The nbn device (also called NTD) will be installed in your house where the installation company finds it suitable. Most likely near a power point and close to where the old phone line entered the house. All telecommunication services in your house have to be connected physically to this device.

If there are no existing cables to your modem/router and to your alarm system, a licensed cabler has carry out the alteration of the phone wiring in your house.


Extra costs apply, as permanent cable installations have to be carried out by a licensed cabler.

Please ask Vidguard for a quote to amend your phone wiring at your premises to meet all current standards and the functionality of your security alarm or medical alarm system.


As there are not many digital alarm systems installed in Geraldton and none of our customers has one we have no experience at this time how those systems work through the nbn services with our monitoring control room(s).

For new alarm installations Vidguard Security Systems can offer new digital alarms systems or external digital interconnection devices which link to the control room utilizing the nbn internet service available on the UNI-D port.


Please ask Vidguard Security Systems for details and quotes.


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Please check which of the following 6 scenarios suit you needs the best.
Remember you can apply for nbn ‘internet only’, or for NBN ‘phone and internet bundle’. Please consider this before you order your nbn service! Always mention that you have an alarm system or a medical dialler.

For houseolds who do not wish to be connected to the internet but want to retain a phone connection, a phone service through nbn is possible. (so called Fibre phone) through nbn UNI-V port can be obtained from Telstra.

We are not sure if other provider have this option too.

Description

Advantage

Disadvantage

Scenario 1

Keep your PSTN line and dedicate it just to your alarm system.

(This option only exists in areas where nbn (Fibre to the premises) is not available!

You can use your fixed wireless nbn connection for internet, “Skype ®” and VOIP phone services.

The phone wiring doesn’t need to be amended in regards to the alarm system.


(you save costs for the amendment)

There are fees for NBN and the PSTN line plus costs for the calls of the alarm system as before.


(not really a setback)

Scenario 2

Decommission the PSTN line and use the UNI-V port of the NBN device for

your alarm system.

Use your NBN for internet, “Skype ®” and VOIP phone services.

No costs for PSTN phone service anymore as it is decommissioned.


Most PSTN services will end in Geraldton by Aug/2015. See gazetted dates.

But now you will have costs for the alternative analogue phone service over the nbn. (UNI-V port), Ask your provider for costs. Amendment to phone wiring is needed. Cable between the new NBN device and the alarm system to be installed by a licensed cabler. Cabler can be from Telstra, Vidguard or other. Customer to bear the costs. (Telstra may change phone wiring for free, if you are with Telstra in regards of phone services)

Scenario 3

Decommission the PSTN line. Keep alarm separate from nbn and PSTN line. Use your nbn connection for internet, “Skype ®” and VOIP phone services.

No costs for PSTN phone service anymore as it is decommissioned.


Most PSTN services will end in Geraldton by Aug/2015. See gazetted dates.

Alternatively you purchase a dGSM/GPRS dialler through VVidguard with a amended monitoring plan. The SIM card will be provided but monitoring costs increase slightly. Ask Vidguard for pricing. Vidguard will install the dialler and recommission your alarm to the control room.

Scenario 4

Securitel via IP option for commercial sites only, please contact Vidguard for more details.

n/a

n/a

Scenario 5

Decommission the PSTN line and use the UNI-D port of the nbn device for your alarm system. Change your alarm system to one with an IP-interface. Use your nbn for internet, “Skype ®” and VOIP phone services.

No costs for PSTN phone service anymore as it is decommissioned.


Most PSTN services will end in Geraldton by Aug/2015. See gazetted dates.

Ask for a quote for a new alarm system with integrated IP-module. Extra costs for installation, setup, commissioning and the hardware will apply. Vidguard only promotes alarm system which have been tested with the control room. Ask Vidguard for more details. The costs for the communication of the alarm system are covered by the nbn data plan, but Vidguard monitoring cost will change because of IP monitoring. Be aware that this only works when your nbn device has a proper power backup. If the there is no power to your nbn device and to your router, there will be no communication to the control room!

For businesses it is suggested to have a GSM/GPRS backupdialler installed to be on the safe side.

Scenario 6

Decommission the PSTN line. Use your nbn for internet, “Skype ®” and VOIP phone services and alarm. You have to add a digital IP – dialler to your existing alarm system and connect it to the router or UNI-D port.

No costs for PSTN phone service anymore as it is decommissioned.


Most PSTN services will end in Geraldton by Aug/2015. See gazetted dates.

Ask for a quote for an additional IP-module. Check with Vidguard if your (old) existing alarm systems passes the compatibility test. Extra costs for installation, setup, commissioning and the hardware apply. The costs for the communication of the alarm system are covered by the nbn data plan, but Vidguard monitoring cost will change because of IP monitoring. Be aware that this only works when your nbn device has a proper power backup. If the there is no power to your nbn device and to your router, there will be no communication to the control room!

For businesses it is suggested to have a GSM/GPRS backupdialler installed to be on the safe side.